HELP & SUPPORT
Frequently asked questions.
Find answers to common questions about LAPCOVE, our products, orders and customer support.
Products & Care
What makes LAPCOVE different?
LAPCOVE is developing design-led cat essentials with a focus on considered forms, everyday use and how products fit into the home.
How do I clean my fountain?
Product-specific cleaning instructions are being finalised as part of development and testing. Detailed care guidance will be provided before the product is released.
How often should I replace the filter?
The recommended replacement interval will be confirmed once the final filtration system and product testing are complete.
Will replacement filters and pumps be available?
Replaceable components and long-term maintenance are important design considerations. Final availability and compatibility information will be confirmed before launch.
Orders & Accounts
Do I need an account to place an order?
No. LAPCOVE supports guest checkout, so you can place an order without creating an account.
Can I use a different delivery address?
Yes. During checkout, select "Ship to a different address" to enter a separate delivery address.
How can I get help with an order?
Email info@lapcove.com and include your order number where available.
Shipping & Delivery
Where does LAPCOVE ship?
LAPCOVE is preparing for an Australia-first launch. Final delivery coverage will be confirmed in our Shipping & Returns information before commercial orders open.
How much does shipping cost?
Final shipping charges and delivery options are being confirmed.
Returns & Support
What if my order arrives damaged?
Please contact info@lapcove.com with your order details. Photos can help us assess the issue where available. Your rights under the Australian Consumer Law are not affected.
What warranty support is available?
Australian Consumer Law consumer guarantees may apply. Details of any additional voluntary LAPCOVE warranty will be confirmed before launch.
How can I contact LAPCOVE?
For general questions, product enquiries or order support, email info@lapcove.com.